Technology Support Officer

Position Purpose
The Technology Support Officer will ensure that timely reactive and proactive ICT end user support is provided to clients, within their local context and across the broader client base.

Primary Responsibilities

• Provide day to day technical support to end users for a range of hardware and software with a high level of technical expertise
• Ensuring high quality of service and support is provided to end users, aligned with our Service Level Agreements and agreed processes
• Log, monitor and manage end users' incidents, requests and tasks
• Use the ticketing system to document actions to effectively communicate information with the team and to the end user
• Document, replicate and escalate any unexpected system behaviour for the team to investigate. Ensuring all relevant information is collected to find a quick solution

Key Skills and Experience

• Experience in supporting end-user hardware and software
• ITIL awareness and understanding
• Device support experience in a Windows, MACOS, IOS and ChromeOS environment
• Some network support skills
• Demonstrated experience in managing reactive ICT service requests using a dedicated CRM system

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Richa Agarwal at Clicks IT Recruitment on +61 438 296 880.